Refund policy

Returns & Exchanges

At Fayla, we care about both your satisfaction and your safety.

To ensure a comfortable shopping experience, every customer has the opportunity to inspect their order before completing payment.

You are welcome to open and inspect your order upon delivery before making your payment.

Please take a moment to verify that your items are correct and meet your expectations before accepting the order.

For hygiene and safety reasons, returns and exchanges cannot be accepted after an order has been inspected, accepted, and paid for.

Once payment has been completed, the purchase is considered final.

If you receive the wrong item or a product with a manufacturing defect caused by us, we'll replace it at no additional cost.

Please contact our customer support team as soon as possible so we can resolve the issue quickly.

If you have any questions about our Returns & Exchanges policy or your order, our customer support team is always happy to assist you.