Frequently Asked Questions

Is shopping with Fayla private?

Yes. Privacy is one of Fayla's core values.

We strive to provide a comfortable and respectful shopping experience from browsing to delivery. All orders are packaged discreetly to protect your privacy and do not reveal the contents inside.

How long does delivery take?

Standard delivery across Morocco usually takes between 24 and 48 hours.

Express delivery in Casablanca may be available for selected areas with additional delivery fees.

Can I open my package before paying?

Yes.

You can inspect your order upon delivery before completing your payment to ensure everything is correct.

What payment methods do you accept?

We currently offer Cash on Delivery (COD) for all orders across Morocco.

How do I choose the right size?

You can check our Size Guide to find your best fit.

If you're still unsure, feel free to contact us and our team will be happy to help.

Can I return or exchange a product?

For hygiene and safety reasons, returns and exchanges cannot be accepted after an order has been inspected, accepted, and paid for.

We encourage all customers to inspect their order before completing payment.

If you receive the wrong item or a product with a manufacturing defect, we'll replace it at no additional cost.

How can I contact Fayla?

You can reach us through WhatsApp, Instagram, email, or phone.

Our support team is available every day from 9:00 AM to 10:00 PM and will be happy to assist you.